FAQ's
Frequently Asked Questions
We specialize in renewable biomass commodities, including:
. Wood Pellets (SVLK certified)
. Wood Chips (Mixed Hardwood & Acacia-Eucalyptus)
. Palm Kernel Shell (PKS) Biomass Briquettes
. Custom biomass blends for industrial or power generation
We supply to global clients across:Asia-Pacific (Japan, South Korea, China) Europe (Netherlands, Germany, Belgium) Middle East & AfricaWe’re open to new market development through reliable offtake or distributor arrangements.
We support a variety of Incoterms including:
. FOB (Port of Loading in Indonesia)
. CIF / CFR (to destination ports globally)
. DDP (in special agreements)
We arrange full logistics from our stockyards or factories directly to your port or warehouse.
Yes, we offer:
. Technical Data Sheet (TDS) for each product
. Moisture, Ash, NCV/HHV analysis
. Free sample (1–3 kg) for lab testing, with freight paid by the buyer
Absolutely. Our products are:
. SVLK Certified (Indonesia’s Timber Legality Assurance System)
. Some batches can also be FSC or ISCC-compliant upon request
. Full export documentation (COO, MSDS, Inspection Reports) provided
Yes. As part of the Komoro–Hejotekno alliance, we welcome long-term contracts, offtake partnerships, and project-based JVs in green energy. Reach out to our team to initiate discussions.
For Wood Pellet / PKS:
. MOQ is 300–500 MT per shipment
For Wood Chips:
. MOQ starts at 10,000 MT/month
. We are open to trial shipments and container-based loads for new clients.
Our production and stockpile hubs are based in:
. Sumatra (Lampung & Riau) – Wood Chips, PKS
. Java (Central Java & East Java) – Wood Pellet, Briquette
. Access to multiple ports including Panjang, Tanjung Priok, Surabaya, and Belawan
Yes. We offer tailored specifications based on customer requirements including:
. Moisture level
. Particle size
. NCV/HHV energy range
. Packaging (bulk, jumbo bag, or retail bag)
For confirmed orders:
. Wood Pellets: 2–4 weeks
. Wood Chips / PKS: 1–3 weeks depending on port & volume
. We maintain buffer stock to expedite urgent orders.